These terms and conditions govern the use of the Grocery Deals subscription service.
The terms of this agreement (“Terms and Conditions”) govern the relationship between you, your
chosen billing service provider (Vodacom (Pty) Ltd, Samsung SA (Pty) Ltd or Thumbtribe Trading
(Pty) Ltd and their respective affiliates) (“the Billing Partner”) and Thumbtribe Trading (Pty)
Ltd (“Thumbtribe”)(and its respective affiliates) (collectively hereinafter “Grocery Deals” or
“Us” or “We”) regarding your use of the Grocery Deals Subscription Service and related features
(“the Service/Grocery Deals”).
1. Description of the Subscription Service
Subscribers to Grocery Deals will be provided with discounted products at Pick ‘n Pay stores in
South Africa. A subscriber will receive a single coupon code unlocking discounts on a select
basket of goods. The coupon code can be redeemed repeatedly, until the basket of available deals
has been depleted.
The subscription fee payable is R2 per day or R60 per month, on a recurring basis for access to
these discounted deals - see Payment and Terms.
The Grocery Deals subscription service is offered on a promotional basis and may be withdrawn
from the market or changed at any time and at Billing Partner / Thumbtribe’s discretion.
The subscriber may cancel this service at any time and without contractual penalty. If the
subscriber does not cancel the service, it will endure on a daily basis for subscriptions billed
daily or a monthly basis for subscriptions billed monthly until cancellation is received by
Billing Partner / Thumbtribe.
- Coupons are only redeemable at Pick n Pay stores.
- The subscriber may purchase any of the available deals up to the maximum number of stated
products during the validity period. The validity period will be specified when the coupon
code is issued. The subscriber may add further deals to the coupon within the month by
reissuing the coupon and can continue to use the same coupon code within the validity period
until all available deals have been redeemed.
- Coupons may not be exchanged or redeemed for cash and no change will be given on the coupon.
- Coupons cannot be used in conjunction with any other promotion.
3. Duration and termination
The Subscription Service will endure on a daily basis from the start date thereof. The
subscriber may cancel at any time during this term, without penalty. The subscriber is
responsible for ensuring that cancellation of service is actioned in accordance with clause
Should the subscriber incorrectly complete the cancellation process, Billing Partner and
Thumbtribe will not be liable for any additional costs or compensation due to the error.
Either party may terminate this agreement and any service provision where there is a breach
of this agreement by the other which has not been remedied within seven (7) days of receipt
of written notice to do so.
The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement
by written notice, including email, and without liability in the event of the termination of
its agreement with an upstream licensee relevant to the provision of any connectivity
4. Payment and terms
Where the Billing Partner is a mobile network, the subscription fee will be deducted in full
from the subscriber’s airtime balance on a daily basis from the date that the subscriber
subscribes to the Grocery Deals subscription service.
5. How to stop the recurring subscription
- The subscriber can cancel the service in any of the following ways:
If billing is executed via the subscriber’s Vodacom airtime balance then dial *135*997#.
Select option 1 to view the services to which the subscriber is subscribed. Select the
Grocery Deals option to unsubscribe. Select option 1 to accept. The subscriber will
receive a confirmation message and SMS notification to let them know that their Grocery
Deals subscription has been successfully cancelled.
Or, login to the subscriber’s existing Grocery Deals account
and use the menu links to navigate to the My Account page. Click the Unsubscribe
button to cancel.
6. Disclaimer and limitation of liability
Thumbtribe and Billing Partner accept no liability for any loss or damage to the property or
equipment of the subscriber arising out of the provision of the product.
Application for and use of the subscription service and the coupons are at the sole risk of
The customer is solely responsible for all actions authenticated by credentials associated
with their account(s).
Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by
subscribers as a result of unauthorised use of the subscriber’s credentials.
7. Direct Marketing & Privacy
Grocery Deals is committed to protecting the subscriber’s privacy and ensuring that their
personal information is protected. By accepting these Terms and Conditions, the subscriber
consents to the sharing of information that has been collected or submitted in the following
The subscriber’s personal data may be shared within Thumbtribe in order to meet business or
operational requirements. Grocery Deals may also use the subscriber’s personal information
to offer products and services that may be of interest. The subscriber can unsubscribe at
The Grocery Deals platform has collaborated with BuySmart, operated by Tiger Consumer Brands
Limited, to make deals available to subscribers. The subscriber’s personal information will
be shared with BuySmart, as well as the associated brands in the Tiger Brands stable, in
connection with marketing, promotion, data enrichment and other offers, as well as product
The Grocery Deals platform relies on other third party brands and retailers to make deals
available to subscribers. The subscriber’s personal information may be shared with these
third-parties, as well as other sponsors, advertisers, advertising networks, advertising
servers, social media networks, and analytics companies, in connection with marketing,
promotion, data enrichment and other offers, as well as product information.
- Service Providers.
In order to continue to provide subscribers with the Grocery Deals
service, Thumbtribe may have to share personal details with companies that provide support
services, such as printers, email providers, mobile marketing services, analytics providers,
web hosting providers, call center/chat providers, payment processors, coupon vendors, data
enhancement services, fraud prevention providers or delivery services providers, including
product vendors). These third party companies may need access to personal information in
order to perform their functions and may not be used for other purposes.
- Legal requirements.
Thumbtribe may disclose information collected when it is believed that disclosure is
appropriate to comply with a legal obligation; to enforce or apply these Terms and
Conditions and other agreements; to detect and protect against fraud, or any technical or
security vulnerabilities; or to protect the rights, property, safety, or security of
Thumbtribe, third-parties, visitors to the Grocery Deals website or the public.
At your specific request or direction, or when you otherwise consent, we may share your